1. Who we are
Wasla ("Wasla", "we", "us") is a social media management service available at wasla.sd. It is operated by Ali Media Center Multimedia Production Co. Ltd, Al-Zaeem Al-Azhari District, Omdurman, Khartoum, Sudan, which is responsible for the personal data described in this policy.
This policy explains what data we collect when you use Wasla, why we collect it, how long we keep it, and the choices you have.
2. Data we collect
Account data you give us
- Your name, email address and password (stored only as a one-way hash).
- Your workspace or organisation name, team members you invite, and your language and time-zone preferences.
Content you create in Wasla
- Posts, drafts, schedules, comments and replies you write, and images or videos you upload to your media library.
Data from social accounts you connect
When you choose to connect a social account, the network shows you its own permission screen. With your approval, we receive:
- An access token that lets Wasla act on your behalf within the permissions you granted.
- Basic profile information for the account, page or channel: its ID, name and profile picture.
- Information needed for the features you use: your posts and their status, comments on your posts, and performance metrics such as reach, views and engagement.
Technical data
- Log data such as IP address, browser type, pages requested and error reports, used to keep the service secure and working.
We do not receive or store the passwords of your social accounts.
3. How we use data
We use your data only to provide and improve the service you asked for:
- to publish and schedule posts that you or your team create;
- to show comments on your posts in your inbox so you can read and manage them;
- to show analytics about your accounts and posts;
- to operate your account, provide support, keep the service secure and prevent abuse;
- to send you service messages, such as password resets and reports you enabled.
We do not sell personal data, use it for advertising, or use data received from social networks to build profiles of you or your audience.
4. Data from social networks
Data we receive from Facebook, Instagram, TikTok, YouTube and other networks is used only to provide the features you use inside Wasla, in line with each network's platform terms and developer policies. We only request the permissions needed for those features.
- Meta (Facebook and Instagram): used to list the pages and accounts you manage, publish your posts, read comments on your content and show insights.
- TikTok: used to show your profile, publish videos you choose to post, and show basic statistics for your videos.
- YouTube: see the next section.
You can disconnect any account inside Wasla at any time. You can also remove Wasla's access from the network's own settings; see Data deletion.
5. YouTube and Google
Wasla uses YouTube API Services. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service, and your data is also subject to the Google Privacy Policy.
We use YouTube data to upload and schedule videos you choose, show your channel and video details, and show statistics for your videos. You can revoke Wasla's access at any time from your Google security settings.
6. Sharing
We share data only:
- with the social networks themselves, when you publish content or perform an action there through Wasla;
- with service providers that run Wasla on our behalf, such as hosting, database, file storage and email delivery, under contracts that limit their use of the data to providing those services;
- with members of your own workspace, according to the roles you give them;
- when required by law or to protect the rights and safety of users and the service;
- as part of a merger or acquisition, in which case this policy continues to apply to your data.
7. Storage and security
Data is transmitted over encrypted connections (HTTPS). Access to production systems is limited to people who need it to operate the service. Our service providers may process data in countries other than your own; when they do, we require appropriate safeguards. No system is perfectly secure, but we work to protect your data and will notify you as required by law if a breach affects it.
8. Retention
- Account data and content are kept while your account is active.
- When you disconnect a social account, we delete its access token immediately and stop collecting data from it.
- When you delete your account or ask us to delete your data, we delete it within 30 days, except records we must keep by law, which are kept only as long as required.
- Backups are overwritten on a rolling basis within 30 days.
9. Your rights
You can ask us to access, correct, export or delete your personal data, or object to how we use it. Most of this you can do directly in Wasla. For anything else, email info@alimediacenter.com. We reply within 30 days.
10. Cookies
We use only cookies that are necessary to sign you in, keep your session secure and remember your language. We do not use advertising or third-party tracking cookies.
11. Children
Wasla is a business tool and is not intended for anyone under 18. We do not knowingly collect data from children; if you believe a child has given us data, contact us and we will delete it.
12. Changes
We may update this policy. We will post the new version on this page with a new effective date, and tell account holders about material changes by email or in the app.
13. Contact
Questions or requests about privacy: info@alimediacenter.com
Ali Media Center Multimedia Production Co. Ltd, Al-Zaeem Al-Azhari District, Omdurman, Khartoum, Sudan